Understand questions

Visitors ask questions in their own words without having to follow fixed search terms or menus.

Use website content

The assistant bases its answers on the information available within your website.

Provide relevant answers

Instead of only seeing search results, visitors receive an immediate answer that matches their question.

Help visitors further

Where relevant, the assistant can direct visitors to the right page or additional information.

Services and offering

Answer questions about what your organisation does and which solutions are available.

Products

Help visitors find the right product information faster.

FAQ

Use existing questions and answers as an additional source for specific visitor questions.

Practical information

Provide quick answers about contact details, opening hours, locations and other practical topics.

News and content

Let visitors find relevant information within a larger volume of content.

Answers in every language

Visitors can ask questions in their own language. The AI assistant uses available website content to answer in that language.

Step 1
The visitor asks a question

Questions can be asked in everyday language, just as someone would ask a team member.

Step 2
The assistant finds relevant information

The AI assistant identifies which website content best matches the question.

Step 3
The information is brought together

Relevant information from the available content is used to build an answer.

Step 4
The visitor receives a clear answer

The assistant formulates an answer without the visitor having to search through different pages.

Step 5
Continue to the right content

Where useful, the answer can link to a relevant page for more information.

Questions about the AI assistant?

What does the AI assistant do?

The AI assistant lets visitors ask questions in everyday language and uses available website content to provide relevant answers. This helps visitors find information faster without having to navigate through several pages themselves.

Does the AI assistant only use information from my website?

The exact behaviour depends on the chosen configuration. The aim is for the assistant to base its answers on verified information made available for your organisation.

Does the AI assistant replace the search function?

Not necessarily. Both can work alongside each other. A traditional search function is useful for finding specific pages or documents, while an AI assistant is particularly suited to answering questions in everyday language.

Can the AI assistant be added later?

Yes. If your plan and website are suitable, an AI assistant can also be integrated later.